Customer Reviews

Customer Reviews

Tommy gives his best effort to leave every customer satisfied with the price, quality, and prompt delivery of his work, but don’t take our word for it; read what customers have said about their Tommy’s Automotive experience, or write your own review on any of the websites below. Keep in mind, some of these websites may require an account to leave a review.







See What People are Saying

Great job fixing my A/C. They are great and reliable. I wouldn’t take my car anywhere else. The quality of work and customer service is AAA++

-Joey O., June 2022

Tommy’s is the best. If you’re like me, the thing you care the most about with regard to auto repair is honesty and excellence. Tommy’s excels at both. Nothing is more frustrating than endlessly returning to a repair shop because of a bad initial diagnosis or sloppy work. You never need to worry about that at Tommy’s. They only repair what is needed, and the repairs they make are done right the first time. As an owner of a Mercedes, I especially appreciate their intimate and expert knowledge of European cars, and their concern to keep my car running its best at a reasonable cost. That’s really all you need from an auto repair shop, but Tommy’s does it all with a level of kindness and thoughtfulness that is extremely rare these days. You can’t go wrong with Tommy’s Automotive in West Chester. Trust me.

-Max B., June 2022

I’m very glad to have found Tommy’s after having used multiple other shops in the West Chester area. Hard working, honest repair shop that has your best interest in mind. Have had much luck with Tommys (BMW, Lexus)

-Don W., May 2022

Very personable and helpful employees. Reasonably priced. I highly recommend Tommy’s!

-Cindy L., April 2022

Tommy’s is the best around; honest, trustworthy. I trust him with my fleet and personal cars.

-Precision Overhead Door Service, March 2022

Had a great experience here. Our BMW was having transmission issues. I was worried it was a bad transmission. As it turned out, it was just low on BMW “forever” transmission fluid. They repaired the car, and saved me a ton of money. Excellent service & trustworthiness.

-Todd S., March 2022

Modern state of the art facilities. Can be trusted with your automotive investment.

-Stephen A., February 2022

I have been looking for a new mechanic for a while now and I am so happy to say I found Tommy’s Automotive. They completed my car’s inspection as well as diagnosed a timing chain issue, it’s important to note 3 other mechanics dismissed this issue as “just something that happens to Honda’s”. I will be recommending Tommy’s to everyone and can honestly say I will be taking my car and any future cars I have here. Keep up the great work!

-Sue B., February 2022

The crew at Tommy’s are professional and friendly. We discussed my concerns and they resolved my vehicle’s issues expeditiously. I appreciate their workmanship and honesty, and I’m glad a friend recommended I try Tommy’s.

-Bennie B., January 2022

I brought my son’s car all the way from VA to have Tommy’s take care of us. We trust nobody else! Everyone who works there is amazing!

-Mitchell S., January 2022

Everyone at Tommy’s was super nice and helpful. I emailed late on a Saturday night when my car broke down and they emailed back in minutes. They went out of their way to get parts for my car and get it back to me quickly. Would highly recommend!

-Quinn M., January 2022

As always Tommy’s did an outstanding. I dropped off my 2018 Jeep to be re-geared to 4.88 gears. They even did 3 test drives to make sure everything was good and that the gears had the proper break in. I could not be any happier with the results. Thank you!!!

-Steve J., December 2021

First time using Tommy’s auto service. My son goes to WCU. He was having tire issues. I could not get out to see the car and said take it to Tommy’s. He took the Toyota Camry to Tommy’s and they fixed it quickly. Great experience, professional and I highly recommend.

-Hugh O. D., November 2021

Absolutely fantastic experience all around. Cannot recommend them enough! After 8 years of living in the West Chester area and not being satisfied with any of the businesses I had previously taken my vehicles too, this was hands down the best experience I’ve had with an auto shop. From day one of setting the appointment, they were knowledgeable, helpful and just plain nice. Top tier customer service and fairly priced. If you’re shopping around before setting an appointment, look no further!

– Tony G., June 2021

Love these guys. Best place around. Highly recommended. Polite, helpful, great communication and great prices. Just use Tommy’s and you will see

– Jeff H., May 2021

Tommy worked on my 1969 stingray. His knowledge of cars is great. His whole team is very friendly and they work quickly researching and ordering the parts needed to get the job done. Highly recommend Tommy’s Automotive if you want a quality job done at a fair price.

– Nare B., April 2021

Went to Tommy’s after losing my mechanic after 10 years. What a wonderful experience! If you’re looking for an automotive shop that is honest, knowledgeable, and great customer service this is your place. Dave kept me informed and got work done in a day.

– Joan D., February 2021

Went to Tommy’s for the first time. We’re new to the area and hoped to make a good first attempt to find a legit, honest auto shop and we hit it on the first try with Tommy’s. Everyone there was very helpful at the different stages of scheduling, drop off, and pick up. We were in a situation where we literally told them, “I don’t know what’s up. Just tell me everything we need to do to get this thing running safely and check the brakes, they probably need to be changed. ” Their answer was, “you need new tires, but everything else is fine after an oil change. The brakes look fine. Here’s a bill for nearly nothing…” If you were trying to figure it out – they are honest and will help you. They have a customer for life as long as we are living in the area. Thanks!

– J Z., January 2021

Tommys automotive is hands down one of the best mechanics I’ve ever met, he’s honest and takes pride in his work and the employees are very friendly, Tommy takes care of my father in laws work trucks, the trucks run and feel great. His diagnosistics skills are second to none and will predict when a part will go bad, that’s what happened to my car, so that’s when I knew he is a great mechanic. He foreseen months back during the inspection a certain part would be ineffective shortly. Tommy was kind enough to take over my vehicles warranty that I have through a 3rd party. I feel safe with his work and his word. it gives me a piece of mind knowing that when my family is in the car they’ll be safe and safety is the most important factor when it comes to my family. I highly recommend Tommys automotive and will have my business. Thank you to all at Tommys.

– Billy G., December 2020

Honest mechanic shop. Tommy is great to deal with. Staff is very friendly and easy to ask questions about repairs and advice.

-Steve M., October 2020

I have done my own brake work and oil changes, but prefer to have it done by a professional.  Unfortunately, I have had too many bad experiences at other places with poor workmanship at high prices that which drives me back to doing it myself.  I read so many positive reviews about Tommy’s that I decided to try them out.  I started with my son’s Honda Pilot for an inspection and they identified an issue with a brake caliper that they said would pass inspection (honest) but recommended repairing.  I appreciated their honesty on that and asked them to fix it; which they did at a very fair price.  A year later the Pilot needed a valve adjusted at 120,000 miles; they did a great job at a very competitive price.  I had a similar experience with the timing belt on the same car.  My Audi, which I take very good care of, was due for inspection, new tires, and brakes (including rotors since the brakes were pulsing and everything was still original with 65k miles).  I shopped around and Tommy’s had very fair prices.  Gerry called me and said my brake pads still had plenty of life and recommended just turning the rotors; what an honest business and saved me a bunch of money.  I also noticed on the paperwork that they used an on-car lathe to surface the rotors – this is the gold standard way to do this work.  High quality work, fair prices, and a very honest business – what more could you ask for?  Very happy to be able to support such a great business.

– Lizzie S., July 2020

Great people, honest service and a reliable shop to get work done at.

-Anthony B., March 2020

I started going to Tommys about 6 months ago and am glad I did. In fact, my whole family started going there.  Every time we had service they did a great job at a great price and worked on a variety of different cars including a 900HP Mustang.  Hoping it stays that way because we will be customers for life.

-Steve I., February 2020

I have been going to Tommy’s for about 5+ years now and have never had anything less than an excellent experience! The staff is honest and helpful! They will never lead you in the wrong direction!  Support your local small business and check them out!  Great Service, Great People!

-Brent M., February 2020

Great guys, great prices what else can you ask for?

-Dylan C., December 2019

Reliable, great pricing.

-D.M., December 2019

I am extremely lucky that I found him work on my vehicle therefore I will use him for ALL my standard repairs body work just general maintenance of my vehicle. I would recommend him to any and all people.

-Jeremy T., September 2019

We have been using Tommys Automotive for over 13 years and would not consider using someone else. They stand by their work 100%.

You can’t find a better customer oriented company. The quality of their work is exceptional and we have recommended to all of all friends. Your vehicle will not leave their shop unless you are completely satisfied.

-Chuck I., August 2019

I went to their shop for service three times in last two months and received very good service at very reasonable cost. My wife took her Volvo couple of days ago to diagnose “required urgent system service” warning on dashboard and they found a serious issue with gas pedal. Fixed it the other day. People at front desk are very polite and explained all the service done in detail.

-Dinesh V., July 2019

The best of the best! Top notch shop and the best mechanics around. I’ve been using Tommy’s for years for all my cars. Thank you for everything!

December 2017: Just an update, Tommy’s is still the best shop around! Highly recommended for all your automotive needs. Thanks again!

June 2019: Remains the best in West Chester. Always helps me out in a pinch. Thanks!

-Justin S., June 2019

Tommy’s Automotive has restored my faith in humanity and auto repair shops. They also helped replace a headlight in record time at a reasonable cost. They were recommended to me by several local people, one of them being an autobody repair expert who has been in the car biz for decades.

Fast, reliable, price conscious, trustworthy, communicative and kind.

-A., June 2019

vTommys was recommended to me by a friend. They completed my inspection and replaced my rusted exhaust quickly. The price is fair and they are straight up and honest with you.

-Paul W., May 2019

Tommy’s Automotive has restored my faith in humanity and auto repair shops. They also helped replace a headlight in record time at a reasonable cost. They were recommended to me by several local people, one of them being an autobody repair expert who has been in the car biz for decades.

The shop is EXTREMELY well organized and well run.

Fast, reliable, price conscious, trustworthy, communicative and kind.

-A.S., May 2019

The guys are absolutely awesome, always willing to go the extra mile to make sure the customer is taken care of. I refuse to take my vehicles anywhere else.

-Mike B., February 2019

Great, quick service and the nicest people! I had issues with my car the Friday before Labor Day weekend. Tommy’s was able to get me in and out that day by 4pm so that I had my car for the holiday weekend. They did a great job. Highly recommend!

-Gabby M, September 2018

I bought a lemon that I have been trying to salvage for the past 7 months or so, and I’m so glad I found Tommy’s to help me out with it! They are fair, kind, genuine, and have gone above and beyond. Really great place!

-Shea P, August 2018

Hats off to a real customer-first Auto shop. Quick story: my mechanic retired and I was looking for a new one after 30 plus years of service and I found Tommy’s on a forum for my 76 Fj 40 land cruiser. This place is great, honest and trustworthy. I was quoted a price for major work to my vehicle and Tommy ran into trouble because of poorly manufactured parts and incurred several more expenses and an additional 5 hours of labor. Tommy ate the additional charges and stood by his original estimate. Honored to call him our mechanic.

-Heidi D, August 2018

They do great work – only shop I have work on my Volvo

-Lexi C, June 2018

Everyone is great and helpful

-Michelle L, June 2018

Got my car inspected and found them very reasonable and fast.

-Dan D, June 2018

Tommy and his guys have been taking care of of my cars for years. Everything from general maintenance to major mechanical issues. I always get straight answers , great advice, and fair prices. I always recommend Tommy’s.

-Paul K, April 2018

When you are hours away from your child at West Chester University this is the place for an honest opinion when they have auto issues. Close to the university.

-Bruce M, April 2018

Tommy and his guys have been taking care of of my cars for years. Everything from general maintenance to major mechanical issues. I always get straight answers , great advice, and fair prices. I always recommend Tommy’s.

-Paul K, March 2018

The best of the best! Top notch shop and the best mechanics around. I’ve been using Tommy’s for years for all my cars. Thank you for everything!

December 2017: Just an update, Tommy’s is still the best shop around! Highly recommended for all your automotive needs. Thanks again!

-Justin S, January 2018

These guys are awesome, I’ve never had a mechanic that was so open and whom I trusted as much as these guys. I have used them for everything ever since I’ve found them. They give you a full break down of what’s needed – breaking down the costs, and in my case because I had an old car, they help me manage my budget. For example, they have make recommendations of what’s needed immediately, and what could wait, what needed real work vs. what could benefit from a band-aid… other shops will try to get every dollar from you – these guys treat you like family. I love them!

-Magali T, March 2018

The best of the best! Top notch shop and the best mechanics around. I’ve been using Tommy’s for years for all my cars. Thank you for everything!
December 2017: Just an update, Tommy’s is still the best shop around! Highly recommended for all your automotive needs. Thanks again!

-Justin S, December 2017

I am so glad that I found Tommy’s. I chose them because of their amazing reviews and I can see why they have such a high rating. I was truly impressed by them from beginning to end. Everyone there is incredibly nice. They are thorough, honest and fair priced. They won’t replace something if it doesn’t need to be replaced. They really went above and beyond for me and my car runs great! I highly recommend them. If you are looking for a mechanic, look no further. You will be glad that you chose Tommy’s Automotive. I am going to refer them to everyone I know. Thank you Tommy’s

-Erin Q, December 2017

Service sets this place above the rest. The staff is honest and expeditious – in a pinch, they kept me well informed, moved quickly and do an amazingly thorough job!!! Blair is exceptional!!

-Anna W December 2017

One of the best shops I have found in since moving to the area. I did extensive online research and sought advice through online forums. I have a modified vehicle that is not always well serviced at shops used to specialty vehicles. Their pricing is good, they have mechanics that have been with them many years. Specialty equipment like start of the art diagnostics and wheel alignment mechanism and guarantee their work.

-Kevin F, November 2017

Excellent service. They did a full brake job on my car and rotated my tires as well. Highly recommend

-Matt K, October 2017

They do really good work and treat you fairly, and keep a great attitude throughout. Highly recommended!

-Tee L, July 2017

The best of the best! Top notch shop and the best mechanics around. I’ve been using Tommy’s for years for all my cars. Thank you for everything!

-Justin S, June 2017

Every experience has been professional, personalized, prompt with great communication. They are a top notch business in Chester County. I highly recommend.

-James A, February 2017

So happy to say I can rely on Tommy and his team to take care of both vehicles whenever I need them to. They all go the extra mile and are very accommodating. Never any BS, they are straight-forward and get the job done right! Can’t thank them enough!

-Luci P, December 2016

I have employed auto mechanics for close to 40 years and Tommy’s is far and away the best I have ever used. Without fail, all of Tommy’s employees are knowledgeable, fair and honest. Their work is outstanding. I wholeheartedly recommend them without any qualification. They are outstanding!

-Christopher D, September 2016

Tommy and his team take care of all my vehicles and those of my family. I find them honest and easy to work with and I trust them to keep my car safe. They are always able to fit us in when we have a problem and I recommend Tommy’s Automotive to all of my friends. They are the best!!!

-Gary G, April 2016

Do you remember growing up with Mom & Pop shops in your neighborhood? Family owned businesses that you could trust to give you the best service? Well that’s how we would describe Tommys Automotive. We’ve been customers since 2009 and although we are no longer in the neighborhood, we still drive 45 minutes to use their services. Yes, they are just that GOOD! Honest, Reliable, Friendly & Incredible Customer Service. A Good Mechanic is hard to find. Try Tommys and LOOK NO FURTHER!!

-The Samaras, December 2015

I called them when my battery died on a Friday afternoon, and they were still willing to send someone out to my apartment to jump it. Then they managed to squeeze me into their schedule to swap it out the same day. Much appreciated!

-Brett D, May 2015

My gas gauge went totally off and I ran out of gas. I had the car towed to Tommy’s Automotive and they replaced the gauge the same day.

-Charles S, March 2015

I am so HAPPY with this Service Station, they are honest, officiant and respectful with my time and my Baby( Benz) . I will NEVER go anywhere else for my Vehicle. If you are a female and you love your car, please do yourself a favor and try Tommy’s Automotive. You will not regret it.

-Denise, March 2015

You guys are the best!

-Mitchell J, Feb. 2015

Thanks to Tommy and the guys they always get my truck back up and running at reasonable prices.

-Greg N, Feb. 2015

If you don’t want to waste your time bringing your car to multiple repair shops to get it fixed right then just take it to Tommy’s the first time. You will not find a more honest or knowledgable group of mechanics at any other shop. They have worked on everything from my classic cars to my late model cars and I have never had a single problem with quality of the repair or the pricing. They are the best period.

-Mike H, Feb. 2015

I had a VW with air conditioning issues that several mechs had tried to fix over the years. Tommy took the time to look up the wiring diagram for that model and quickly resolved the issue to a simple $10 fix. Highly recommend this shop!

-Sean, Feb. 2015

Tommy’s automotive was fantastic. They are honest, fast and do great work. Would go to them again and recommend them to my friends for sure. Thank you Tommy’s Automotive! You guys rock!

-John B.

Love working with Tommy’s Automotive. The owner is extremely knowledgeable and great at explaining things so that you can actually understand what is going on with your car. Very honest, have been working with him for years and trust him completely. Would recommend Tommy’s Automotive to anyone and everyone.

-Meg L.

Had a front wheel bearing changed on my car a couple of weeks ago, since the job, the brake system on the wheel was making a rubbing noise whenever the breaks were applied. Tommy’s took the car back and corrected the problem with no questions asked and no money charged. having a great reputation was what led me to Tommy’s, standing by their work and keeping me happy is what will keep me coming back to Tommy’s. THANK YOU

-David H.

Tommy’s is THE BEST SHOP IVE EVER USED. Honest, polite, smart, quick, reliable, HONEST! I would never use anyone else in SE PA, i make everyone i know use Tommy’s. They are THE BEST. Used them for years, will use them til i move or die. Love Tommy’s!! 5 stars duh, they won’t screw you or mess up.

-Gabriel G.


We were dissatisfied with our former mechanic because prices kept getting higher and higher and they always seemed to find more to do. So I found Tommy’s online, and decided to give them a try – after emailing several other shops Tommy’s was the only one who answered. We are thrilled with them. They’re honest, work with you, explain what’s going on, and their prices are the best. We’ve been there 3 or 4 times now, and we won’t be going anywhere else again. I can recommend them without any reservations at all.

-Carol E.

I have been a loyal customer of Tommy’s Automotive for the past 4 years.  I have completed all regular maintenance, including oil changes, PA state inspections and other minor maintenance for my 2009 Subaru, and previously my Volvo sedan.  The service has always been fairly priced, and the employees have always given honest estimates upfront and provided great service.  I would definitely recommend Tommy’s Automotive to anyone in the West Chester area.

-Michael C., Philadelphia

Tommy’s gang did a great job with my BMW and went above and beyond when an unexpected problem arose. I am a new customer and will definitely return next time I need anything for my car.

-David M.

They are the real and excellent auto repair experts! I’ve got this after my Toyota Camry 4 times repairings at other 4 different auto shops. Their services is efficient and good quality. Comparing with others, They are not only doing “a great job” but also thinking as you do, good at services and price. I’ll come to Tommy again.

-Zeran H.

This place is great. Tommy is a knowledgeable and straight forward guy who does great work. I’ve had my inspection done there and had a weak headlight. Before just replacing the part he tried using a heavy grease that may carry the current which seems to be working. He does not over charge, if anything, it’s more than fair. I’m so happy I was introduced to this shop and I won’t go anywhere else.

-Deanna W., West Chester

Tommy does good quality work at a fair price. Wouldn’t bring my cars anywhere else.

-Sam O., Media

Honest, knowledgeable, experienced, more than fair. I swear by these guys & will go nowhere else.

-Mark F., Morgantown

They are planning to work on another vehicle.  The experience so far went very well.  The staff is very courteous.  The pricing is much more affordable than going to the dealership.  They are very nice people.

-Patrick G., West Chester