Customer Reviews
Customer Reviews
Tommy gives his best effort to leave every customer satisfied with the price, quality, and prompt delivery of his work, but don’t take our word for it; read what customers have said about their Tommy’s Automotive experience, or write your own review on any of the websites below. Keep in mind, some of these websites may require an account to leave a review.
See What People are Saying
For several years we’ve been relying on Tommy’s Automotive for their honest, knowledgeable service. At the front desk are Chris and Dave, one of whom always call us, before any work begins, with an assessment of the problem and estimated costs. They explain matters in layman’s terms, offer different solutions when warranted and make us feel like family. They have successfully addressed a plethora of challenging problems. Tommy’s is the gold standard in automotive repair.
-Karen M., March 2019
The guys are absolutely awesome, always willing to go the extra mile to make sure the customer is taken care of. I refuse to take my vehicles anywhere else.
-Mike B., February 2019
After an emergency situation which required a tow and more, few things can compare to the calm voice on the telephone – that would be Chris – and the expertise and care provided by Mike, a professional beyond comparison. I trust this team without hesitation, plus their honesty and the time they take to explain everything matters more than can be described. Best and most professional automotive group ever. Do not hesitate about entrusting your car to this team.
Thank you Chris, for explaining that my car had a “concussion” – brilliant explanation, and Mike for the care you consistently provide to my car and, in turn to me.
-Debra S, October 2018
Great, quick service and the nicest people! I had issues with my car the Friday before Labor Day weekend. Tommy’s was able to get me in and out that day by 4pm so that I had my car for the holiday weekend. They did a great job. Highly recommend!
-Gabby M, September 2018
I bought a lemon that I have been trying to salvage for the past 7 months or so, and I’m so glad I found Tommy’s to help me out with it! They are fair, kind, genuine, and have gone above and beyond. Really great place!
-Shea P, August 2018
Hats off to a real customer-first Auto shop. Quick story: my mechanic retired and I was looking for a new one after 30 plus years of service and I found Tommy’s on a forum for my 76 Fj 40 land cruiser. This place is great, honest and trustworthy. I was quoted a price for major work to my vehicle and Tommy ran into trouble because of poorly manufactured parts and incurred several more expenses and an additional 5 hours of labor. Tommy ate the additional charges and stood by his original estimate. Honored to call him our mechanic.
-Heidi D, August 2018
They do great work – only shop I have work on my Volvo
-Lexi C, June 2018
Everyone is great and helpful
-Michelle L, June 2018
Got my car inspected and found them very reasonable and fast.
-Dan D, June 2018
Tommy and his guys have been taking care of of my cars for years. Everything from general maintenance to major mechanical issues. I always get straight answers , great advice, and fair prices. I always recommend Tommy’s.
-Paul K, April 2018
When you are hours away from your child at West Chester University this is the place for an honest opinion when they have auto issues. Close to the university.
-Bruce M, April 2018
Tommy and his guys have been taking care of of my cars for years. Everything from general maintenance to major mechanical issues. I always get straight answers , great advice, and fair prices. I always recommend Tommy’s.
-Paul K, March 2018
The best of the best! Top notch shop and the best mechanics around. I’ve been using Tommy’s for years for all my cars. Thank you for everything!
December 2017: Just an update, Tommy’s is still the best shop around! Highly recommended for all your automotive needs. Thanks again!
-Justin S, January 2018
These guys are awesome, I’ve never had a mechanic that was so open and whom I trusted as much as these guys. I have used them for everything ever since I’ve found them. They give you a full break down of what’s needed – breaking down the costs, and in my case because I had an old car, they help me manage my budget. For example, they have make recommendations of what’s needed immediately, and what could wait, what needed real work vs. what could benefit from a band-aid… other shops will try to get every dollar from you – these guys treat you like family. I love them!
-Magali T, March 2018
The best of the best! Top notch shop and the best mechanics around. I’ve been using Tommy’s for years for all my cars. Thank you for everything!
December 2017: Just an update, Tommy’s is still the best shop around! Highly recommended for all your automotive needs. Thanks again!
-Justin S, December 2017
I am so glad that I found Tommy’s. I chose them because of their amazing reviews and I can see why they have such a high rating. I was truly impressed by them from beginning to end. Everyone there is incredibly nice. They are thorough, honest and fair priced. They won’t replace something if it doesn’t need to be replaced. They really went above and beyond for me and my car runs great! I highly recommend them. If you are looking for a mechanic, look no further. You will be glad that you chose Tommy’s Automotive. I am going to refer them to everyone I know. Thank you Tommy’s
-Erin Q, December 2017
Service sets this place above the rest. The staff is honest and expeditious – in a pinch, they kept me well informed, moved quickly and do an amazingly thorough job!!! Blair is exceptional!!
-Anna W December 2017
One of the best shops I have found in since moving to the area. I did extensive online research and sought advice through online forums. I have a modified vehicle that is not always well serviced at shops used to specialty vehicles. Their pricing is good, they have mechanics that have been with them many years. Specialty equipment like start of the art diagnostics and wheel alignment mechanism and guarantee their work.
-Kevin F, November 2017
Excellent service. They did a full brake job on my car and rotated my tires as well. Highly recommend
-Matt K, October 2017
They do really good work and treat you fairly, and keep a great attitude throughout. Highly recommended!
-Tee L, July 2017
We’ve been going to Tommy and his team since the beginning, and we refer people any chance we get. Tommy, Chris, Gerry, etc. have all been top-notch to deal with! Good people who work here. They are honest and really know their stuff.
-Andrew G, June 2017
The best of the best! Top notch shop and the best mechanics around. I’ve been using Tommy’s for years for all my cars. Thank you for everything!
-Justin S, June 2017
Every experience has been professional, personalized, prompt with great communication. They are a top notch business in Chester County. I highly recommend.
-James A, February 2017
So happy to say I can rely on Tommy and his team to take care of both vehicles whenever I need them to. They all go the extra mile and are very accommodating. Never any BS, they are straight-forward and get the job done right! Can’t thank them enough!
-Luci P, December 2016
I have employed auto mechanics for close to 40 years and Tommy’s is far and away the best I have ever used. Without fail, all of Tommy’s employees are knowledgeable, fair and honest. Their work is outstanding. I wholeheartedly recommend them without any qualification. They are outstanding!
-Christopher D, September 2016
Tommy and his team take care of all my vehicles and those of my family. I find them honest and easy to work with and I trust them to keep my car safe. They are always able to fit us in when we have a problem and I recommend Tommy’s Automotive to all of my friends. They are the best!!!
-Gary G, April 2016
Do you remember growing up with Mom & Pop shops in your neighborhood? Family owned businesses that you could trust to give you the best service? Well that’s how we would describe Tommys Automotive. We’ve been customers since 2009 and although we are no longer in the neighborhood, we still drive 45 minutes to use their services. Yes, they are just that GOOD! Honest, Reliable, Friendly & Incredible Customer Service. A Good Mechanic is hard to find. Try Tommys and LOOK NO FURTHER!!
-The Samaras, December 2015
I called them when my battery died on a Friday afternoon, and they were still willing to send someone out to my apartment to jump it. Then they managed to squeeze me into their schedule to swap it out the same day. Much appreciated!
-Brett D, May 2015
My gas gauge went totally off and I ran out of gas. I had the car towed to Tommy’s Automotive and they replaced the gauge the same day.
-Charles S, March 2015
I am so HAPPY with this Service Station, they are honest, officiant and respectful with my time and my Baby( Benz) . I will NEVER go anywhere else for my Vehicle. If you are a female and you love your car, please do yourself a favor and try Tommy’s Automotive. You will not regret it.
-Denise, March 2015
You guys are the best!
-Mitchell J, Feb. 2015
Thanks to Tommy and the guys they always get my truck back up and running at reasonable prices.
-Greg N, Feb. 2015
If you don’t want to waste your time bringing your car to multiple repair shops to get it fixed right then just take it to Tommy’s the first time. You will not find a more honest or knowledgable group of mechanics at any other shop. They have worked on everything from my classic cars to my late model cars and I have never had a single problem with quality of the repair or the pricing. They are the best period.
-Mike H, Feb. 2015
I had a VW with air conditioning issues that several mechs had tried to fix over the years. Tommy took the time to look up the wiring diagram for that model and quickly resolved the issue to a simple $10 fix. Highly recommend this shop!
-Sean, Feb. 2015
Tommy’s automotive was fantastic. They are honest, fast and do great work. Would go to them again and recommend them to my friends for sure. Thank you Tommy’s Automotive! You guys rock!
-John B.
Love working with Tommy’s Automotive. The owner is extremely knowledgeable and great at explaining things so that you can actually understand what is going on with your car. Very honest, have been working with him for years and trust him completely. Would recommend Tommy’s Automotive to anyone and everyone.
-Meg L.
Had a front wheel bearing changed on my car a couple of weeks ago, since the job, the brake system on the wheel was making a rubbing noise whenever the breaks were applied. Tommy’s took the car back and corrected the problem with no questions asked and no money charged. having a great reputation was what led me to Tommy’s, standing by their work and keeping me happy is what will keep me coming back to Tommy’s. THANK YOU
-David H.
Tommy’s is THE BEST SHOP IVE EVER USED. Honest, polite, smart, quick, reliable, HONEST! I would never use anyone else in SE PA, i make everyone i know use Tommy’s. They are THE BEST. Used them for years, will use them til i move or die. Love Tommy’s!! 5 stars duh, they won’t screw you or mess up.
-Gabriel G.
Chris helped me make an appointment very quickly, and answered all my questions and concerns. Additionally he suggested how I could save money (and exactly how much) by using some non-OEM parts which are equivalent quality. On the day that I brought my car in for its lumpy steering, the steering was smooth as always and remained so for the guys at the shop, so they couldn’t fix what didn’t seem broken. They just did the brake maintenance that I requested. The next day when I picked up the car mere minutes before they closed, the lumpiness was back. Tommy asked right away if he could look at it and after a few minutes asked if it would be OK to put the car back into the bay. Tommy and Jerry were able to resolve it in 10 minutes. After working after their closing time, they apologized to me for the delay. I wholeheartedly recommend Tommy’s Automotive. They discuss and explain if you so desire the repairs and its costs, they are friendly, schedule quickly, and go above and beyond to make you a satisfied customer.
-Dennis V.
We were dissatisfied with our former mechanic because prices kept getting higher and higher and they always seemed to find more to do. So I found Tommy’s online, and decided to give them a try – after emailing several other shops Tommy’s was the only one who answered. We are thrilled with them. They’re honest, work with you, explain what’s going on, and their prices are the best. We’ve been there 3 or 4 times now, and we won’t be going anywhere else again. I can recommend them without any reservations at all.
-Carol E.
Top Notch Service and Great Prices. Always putting the customer first and never looking for “add-ons” you don’t need. Love working with Chris and his staff. I would trust them with any vehicle and any issue. A+
-Justin G.
I have been a loyal customer of Tommy’s Automotive for the past 4 years. I have completed all regular maintenance, including oil changes, PA state inspections and other minor maintenance for my 2009 Subaru, and previously my Volvo sedan. The service has always been fairly priced, and the employees have always given honest estimates upfront and provided great service. I would definitely recommend Tommy’s Automotive to anyone in the West Chester area.
-Michael C., Philadelphia
Tommy’s gang did a great job with my BMW and went above and beyond when an unexpected problem arose. I am a new customer and will definitely return next time I need anything for my car.
-David M.
They are the real and excellent auto repair experts! I’ve got this after my Toyota Camry 4 times repairings at other 4 different auto shops. Their services is efficient and good quality. Comparing with others, They are not only doing “a great job” but also thinking as you do, good at services and price. I’ll come to Tommy again.
-Zeran H.
This place is great. Tommy is a knowledgeable and straight forward guy who does great work. I’ve had my inspection done there and had a weak headlight. Before just replacing the part he tried using a heavy grease that may carry the current which seems to be working. He does not over charge, if anything, it’s more than fair. I’m so happy I was introduced to this shop and I won’t go anywhere else.
-Deanna W., West Chester
Tommy does good quality work at a fair price. Wouldn’t bring my cars anywhere else.
-Sam O., Media
Honest, knowledgeable, experienced, more than fair. I swear by these guys & will go nowhere else.
-Mark F., Morgantown
They are planning to work on another vehicle. The experience so far went very well. The staff is very courteous. The pricing is much more affordable than going to the dealership. They are very nice people.
-Patrick G., West Chester
